We've detected that Javascript is not enabled. It is required for an optimal survey taking experience.
Please check your browser's settings and make sure Javascript is turned on. Learn how to enable Javascript.

Skip survey header

RESIDENT SURVEY 2020

Resident Survey 2020

1. In which Ingenia Lifestyle community do you reside

2. What is your gender?

3. What is your current age?

4. What is your current marital status?

Please enter an 'other' value for this selection.

5. How long have you been in your community?

6. Immediately prior to moving into your community, what housing were you living in?

7. Was this owned or rented?

Please enter an 'other' value for this selection.

8. What was the distance you moved from your previous home to your community?

9. How regularly do you have family and friends from outside your community visit you?

10. Where do the majority of your family and friends (that you see regularly) live?

11. How would you rate your current state of mind or outlook on life?

12. Do you receive regular Government payments?

13. Do you feel financially secure now? Can you manage your budgets and meet costs comfortably?

14. How easy was it for you to understand the financial commitments about moving into your community?

15. Please provide examples of what you found difficult to understand

15. How influential were the following factors in your decision to choose your community?
Where 0 is not at all influential and 5 is very influential.

Space Cell	0 Not at all influential	1	2	3	4	5 Very influential
It is near your old home and familiar services	It is near your old home and familiar services: 0 Not at all influential	It is near your old home and familiar services: 1	It is near your old home and familiar services: 2	It is near your old home and familiar services: 3	It is near your old home and familiar services: 4	It is near your old home and familiar services: 5 Very influential
It is near your family	It is near your family: 0 Not at all influential	It is near your family: 1	It is near your family: 2	It is near your family: 3	It is near your family: 4	It is near your family: 5 Very influential
Sense of community/neighbourly	Sense of community/neighbourly: 0 Not at all influential	Sense of community/neighbourly: 1	Sense of community/neighbourly: 2	Sense of community/neighbourly: 3	Sense of community/neighbourly: 4	Sense of community/neighbourly: 5 Very influential
Community activities	Community activities: 0 Not at all influential	Community activities: 1	Community activities: 2	Community activities: 3	Community activities: 4	Community activities: 5 Very influential
Physical security	Physical security: 0 Not at all influential	Physical security: 1	Physical security: 2	Physical security: 3	Physical security: 4	Physical security: 5 Very influential
You could stay independent	You could stay independent: 0 Not at all influential	You could stay independent: 1	You could stay independent: 2	You could stay independent: 3	You could stay independent: 4	You could stay independent: 5 Very influential
Low maintenance home	Low maintenance home: 0 Not at all influential	Low maintenance home: 1	Low maintenance home: 2	Low maintenance home: 3	Low maintenance home: 4	Low maintenance home: 5 Very influential
Personal security	Personal security: 0 Not at all influential	Personal security: 1	Personal security: 2	Personal security: 3	Personal security: 4	Personal security: 5 Very influential
Access to care-related services	Access to care-related services: 0 Not at all influential	Access to care-related services: 1	Access to care-related services: 2	Access to care-related services: 3	Access to care-related services: 4	Access to care-related services: 5 Very influential
You could bring your small pet with you	You could bring your small pet with you: 0 Not at all influential	You could bring your small pet with you: 1	You could bring your small pet with you: 2	You could bring your small pet with you: 3	You could bring your small pet with you: 4	You could bring your small pet with you: 5 Very influential
Financial security - you had money left over to live on	Financial security - you had money left over to live on: 0 Not at all influential	Financial security - you had money left over to live on: 1	Financial security - you had money left over to live on: 2	Financial security - you had money left over to live on: 3	Financial security - you had money left over to live on: 4	Financial security - you had money left over to live on: 5 Very influential
Budget security - you knew how much living each week will cost	Budget security - you knew how much living each week will cost: 0 Not at all influential	Budget security - you knew how much living each week will cost: 1	Budget security - you knew how much living each week will cost: 2	Budget security - you knew how much living each week will cost: 3	Budget security - you knew how much living each week will cost: 4	Budget security - you knew how much living each week will cost: 5 Very influential
Quality and design of your home	Quality and design of your home: 0 Not at all influential	Quality and design of your home: 1	Quality and design of your home: 2	Quality and design of your home: 3	Quality and design of your home: 4	Quality and design of your home: 5 Very influential
Community management	Community management: 0 Not at all influential	Community management: 1	Community management: 2	Community management: 3	Community management: 4	Community management: 5 Very influential
The Sales Manager	The Sales Manager: 0 Not at all influential	The Sales Manager: 1	The Sales Manager: 2	The Sales Manager: 3	The Sales Manager: 4	The Sales Manager: 5 Very influential
Reputation of the community	Reputation of the community: 0 Not at all influential	Reputation of the community: 1	Reputation of the community: 2	Reputation of the community: 3	Reputation of the community: 4	Reputation of the community: 5 Very influential
Reputation of the operator - Ingenia Communities	Reputation of the operator - Ingenia Communities: 0 Not at all influential	Reputation of the operator - Ingenia Communities: 1	Reputation of the operator - Ingenia Communities: 2	Reputation of the operator - Ingenia Communities: 3	Reputation of the operator - Ingenia Communities: 4	Reputation of the operator - Ingenia Communities: 5 Very influential
Friend/s recommended the community	Friend/s recommended the community: 0 Not at all influential	Friend/s recommended the community: 1	Friend/s recommended the community: 2	Friend/s recommended the community: 3	Friend/s recommended the community: 4	Friend/s recommended the community: 5 Very influential
Low maintenance gardens	Low maintenance gardens: 0 Not at all influential	Low maintenance gardens: 1	Low maintenance gardens: 2	Low maintenance gardens: 3	Low maintenance gardens: 4	Low maintenance gardens: 5 Very influential
Owned and managed by an ASX listed company	Owned and managed by an ASX listed company: 0 Not at all influential	Owned and managed by an ASX listed company: 1	Owned and managed by an ASX listed company: 2	Owned and managed by an ASX listed company: 3	Owned and managed by an ASX listed company: 4	Owned and managed by an ASX listed company: 5 Very influential
Ability to lock up and leave	Ability to lock up and leave: 0 Not at all influential	Ability to lock up and leave: 1	Ability to lock up and leave: 2	Ability to lock up and leave: 3	Ability to lock up and leave: 4	Ability to lock up and leave: 5 Very influential
Community Manager	Community Manager: 0 Not at all influential	Community Manager: 1	Community Manager: 2	Community Manager: 3	Community Manager: 4	Community Manager: 5 Very influential

16. Which of the following are BETTER in your current home, compared to where you were living before?

Access - stairs inside and out, slope of land
Access - from parking space to house (if applicable)
Design - moving around, access to laundry, garden
Design - bench heights, size of bathroom access etc
Fixtures - light switches, handles
Kitchen - design, appliances, easy to use
General - nice living space, natural light, easy to maintain

17. How important is it to you to have each of the following services
Where 0 is not at all important and 5 is very important

Space Cell	0 Not at all important	1	2	3	4	5 Very important
Community Clubhouse	Community Clubhouse: 0 Not at all important	Community Clubhouse: 1	Community Clubhouse: 2	Community Clubhouse: 3	Community Clubhouse: 4	Community Clubhouse: 5 Very important
Swimming pool	Swimming pool: 0 Not at all important	Swimming pool: 1	Swimming pool: 2	Swimming pool: 3	Swimming pool: 4	Swimming pool: 5 Very important
Bowling green	Bowling green: 0 Not at all important	Bowling green: 1	Bowling green: 2	Bowling green: 3	Bowling green: 4	Bowling green: 5 Very important
Community bus to shops	Community bus to shops: 0 Not at all important	Community bus to shops: 1	Community bus to shops: 2	Community bus to shops: 3	Community bus to shops: 4	Community bus to shops: 5 Very important
Public transport within walking distance	Public transport within walking distance: 0 Not at all important	Public transport within walking distance: 1	Public transport within walking distance: 2	Public transport within walking distance: 3	Public transport within walking distance: 4	Public transport within walking distance: 5 Very important
Visiting hair dresser	Visiting hair dresser: 0 Not at all important	Visiting hair dresser: 1	Visiting hair dresser: 2	Visiting hair dresser: 3	Visiting hair dresser: 4	Visiting hair dresser: 5 Very important
Pet friendly	Pet friendly: 0 Not at all important	Pet friendly: 1	Pet friendly: 2	Pet friendly: 3	Pet friendly: 4	Pet friendly: 5 Very important
Mature gardens	Mature gardens: 0 Not at all important	Mature gardens: 1	Mature gardens: 2	Mature gardens: 3	Mature gardens: 4	Mature gardens: 5 Very important
Community barbeque	Community barbeque: 0 Not at all important	Community barbeque: 1	Community barbeque: 2	Community barbeque: 3	Community barbeque: 4	Community barbeque: 5 Very important
Emergency call button	Emergency call button: 0 Not at all important	Emergency call button: 1	Emergency call button: 2	Emergency call button: 3	Emergency call button: 4	Emergency call button: 5 Very important
Easy access to in-home care	Easy access to in-home care: 0 Not at all important	Easy access to in-home care: 1	Easy access to in-home care: 2	Easy access to in-home care: 3	Easy access to in-home care: 4	Easy access to in-home care: 5 Very important
Outings, performances and activities	Outings, performances and activities: 0 Not at all important	Outings, performances and activities: 1	Outings, performances and activities: 2	Outings, performances and activities: 3	Outings, performances and activities: 4	Outings, performances and activities: 5 Very important
Air-conditioning	Air-conditioning: 0 Not at all important	Air-conditioning: 1	Air-conditioning: 2	Air-conditioning: 3	Air-conditioning: 4	Air-conditioning: 5 Very important
Boat/caravan storage	Boat/caravan storage: 0 Not at all important	Boat/caravan storage: 1	Boat/caravan storage: 2	Boat/caravan storage: 3	Boat/caravan storage: 4	Boat/caravan storage: 5 Very important

18. Do you receive care in your community home?

19. How often do you participate in the organised community activities?

20. Which organised community activities (if applicable to your community) do you participate in?

Social committee events
Be Active events
Walking groups
Sporting groups
Open days
Other Please enter an 'other' value for this selection. * This question is required.

20. Did you belong to any social clubs or community groups before you joined your community?

21. Did your social life improve or decline after moving into your community?

22. In relation to the question above, please provide examples of the reasons for the improvement

22. In relation to the question above, please provide examples of the reasons for the decline

22. Did you know that as a resident of Ingenia Lifestyle resident you are entitled to discounted holidays and other benefits at Ingenia Holidays?

23. Which best describes you since being a resident at Ingenia Lifestyle?

24. How connected do you feel within your community?

25. How satisfied or dissatisfied are you with Ingenia Lifestyle?

	0	1	2	3	4	5	6	7	8	9	10
Very dissatisfied	0	1	2	3	4	5	6	7	8	9	10	Very satisfied

26. How satisfied or dissatisfied are your children/extended family with your community?

	5	1	2	3	4	0	6	7	8	9	10
Very dissatisfied	5	1	2	3	4	0	6	7	8	9	10	Extremely satisfied

27. How happy are you with the management and services of your community manager?

28. In relation to the question above, please provide examples of why you are happy with the management and services of your community manager

28. In relation to the question above, please provide examples of why you are not at all happy with the management and services of your community manager

28. On a scale of 0 - 10 how likely are you to recommend Ingenia Lifestyle to a friend or family?
where 0 is very unlikely and 10 is very likely

0 Very unlikely	1	2	3	4	5	6	7	8	9	10 Very likely
0 Very unlikely	1	2	3	4	5	6	7	8	9	10 Very likely

29. What three words would you use to describe Ingenia Lifestyle communities?

30. What do you think the Ingenia lifestyle brand stands for?

31. Selecting from the options below, which best describes what is most important to you about community living?

Please enter an 'other' value for this selection.

32. Has COVID-19 impacted you personally in any of the following ways?

33. Which of the following describe how you are feeling in the current COVID-19 environment? Select any that apply

34. Please provide any other feedback or comments you would like to share